Privacy Policy

Privacy Policy

Last updated: July 6, 2026

This Privacy Policy describes how PostingPanel ("we," "us," "our") collects, uses, stores, and discloses information about you when you use our website (postingpanel.com), mobile applications, and related services (collectively, the "Service").

Information We Collect

Information You Provide Directly

• Account Information: Name, email address, password, profile photo, and billing information when you create an account or subscribe to a paid plan.
• Social Media Credentials: When you connect your social media accounts (Facebook, Instagram, X/Twitter, LinkedIn, YouTube, Pinterest, etc.), we receive authentication tokens and profile information as authorized by each platform.
• Content: Posts, captions, images, videos, and other content you create, schedule, or publish through our Service.
• Communications: Messages you send to us through support channels, feedback forms, or email.
• Payment Information: Credit card details and billing addresses are processed by our third-party payment processor. We do not store full credit card numbers on our servers.

Information Collected Automatically

• Usage Data: Pages visited, features used, actions taken, time spent on pages, and referring URLs.
• Device Information: IP address, browser type, operating system, device identifiers, and screen resolution.
• Social Media Analytics: When you connect your accounts, we collect analytics data from your connected platforms, including post performance metrics, audience demographics, engagement rates, follower counts, and reach statistics.
• Log Data: Server logs including access times, error logs, and API call records.
• Cookies & Similar Technologies: We use cookies, web beacons, and similar tracking technologies as described in our Cookie Policy below.

Information from Third Parties

• Social Media Platforms: Data provided by platforms through their APIs when you authorize the connection, including profile information, post data, and analytics.
• Payment Processors: Transaction status and basic billing details from our payment partners (e.g., Stripe).
• Analytics Providers: Aggregated and anonymized usage data from third-party analytics services.

How We Use Your Information

We use the information we collect to:

• Provide the Service: Schedule and publish your posts, display analytics, manage your connected accounts, and generate AI-powered content suggestions.
• Improve the Service: Analyze usage patterns, troubleshoot issues, and develop new features and functionality.
• Communicate with You: Send transactional emails (e.g., password resets, billing receipts), product updates, and — with your consent — marketing communications.
• Ensure Security: Detect and prevent fraud, abuse, and unauthorized access to your account.
• AI Features: Process your prompts and input to generate social media content suggestions. We do not use your published content to train AI models for other users.
• Comply with Legal Obligations: Respond to legal requests, enforce our Terms, and protect the rights, property, and safety of PostingPanel and its users.

Information Sharing & Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

• Social Media Platforms: When you use PostingPanel to publish content, we share your content with the platforms you've authorized. This is the core function of our Service.
• Service Providers: We work with third-party companies to help us operate our Service, including hosting providers, payment processors, analytics services, and customer support tools. These providers only have access to the information necessary to perform their services and are contractually obligated to protect your data.
• Legal Requirements: We may disclose your information if required by law, subpoena, court order, or government regulation, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred. We will notify you before your data is transferred and becomes subject to a different privacy policy.
• With Your Consent: We may share information with third parties when you have given us explicit consent to do so.

Data Security

We take the security of your data seriously and implement industry-standard measures to protect it:

• Encryption: All data transmitted between your browser and our servers is encrypted using TLS/SSL (HTTPS). Sensitive data at rest is encrypted using AES-256 encryption.
• Access Controls: Access to personal data is restricted to authorized employees and contractors who need it to perform their duties.
• Infrastructure: Our servers are hosted in secure, SOC 2-compliant data centers with physical and environmental security controls.
• Monitoring: We continuously monitor our systems for security vulnerabilities and suspicious activity.
• Incident Response: We have a documented incident response plan. In the event of a data breach, we will notify affected users and relevant authorities as required by applicable law.

While we strive to protect your data, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

Data Retention

We retain your information for as long as your account is active or as needed to provide the Service. Specifically:

• Account Data: Retained for the duration of your account plus 30 days after deletion to allow for recovery.
• Content Data: Scheduled and published posts are retained until you delete them or close your account.
• Analytics Data: Historical analytics are retained for up to 24 months.
• Billing Records: Retained for up to 7 years as required by tax and financial regulations.
• Log Data: Server and access logs are retained for up to 90 days.

You can request deletion of your data at any time by contacting us or through your account settings.

Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Right to Access: Request a copy of the personal data we hold about you.
• Right to Rectification: Request correction of inaccurate or incomplete personal data.
• Right to Erasure: Request deletion of your personal data (subject to certain legal exceptions).
• Right to Restrict Processing: Request that we limit how we use your data.
• Right to Data Portability: Receive your data in a structured, machine-readable format.
• Right to Object: Object to our processing of your data for certain purposes, including direct marketing.
• Right to Withdraw Consent: Where processing is based on consent, you may withdraw it at any time.

To exercise any of these rights, please contact us via our Support Page. We will respond to your request within 30 days.

International Data Transfers

Your information may be transferred to and processed in countries other than the country in which you reside. These countries may have data protection laws that are different from the laws of your country.

When we transfer personal data outside of the European Economic Area (EEA), we ensure appropriate safeguards are in place, including:

• Standard Contractual Clauses (SCCs) approved by the European Commission.
• Transfers to countries recognized as providing an adequate level of data protection.
• Other legally approved transfer mechanisms.

Children's Privacy

PostingPanel is not directed to children under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal data from a child under 16, we will take steps to delete that information immediately. If you believe a child under 16 has provided us with personal information, please contact us via our Support Page.

Cookie Policy

Last updated: July 6, 2026

This Cookie Policy explains how PostingPanel uses cookies and similar tracking technologies when you visit our website or use our Service.

Types of Cookies We Use

Essential Cookies

These cookies are strictly necessary for the Service to function. They enable core functionality such as security, authentication, and session management. You cannot opt out of these cookies.

• Session Cookies: Maintain your login state as you navigate the application.
• Security Cookies: Help detect and prevent fraud and unauthorized access (e.g., CSRF tokens).
• Preference Cookies: Remember your settings like language, timezone, and display preferences.

Analytics Cookies

These cookies help us understand how visitors interact with our Service by collecting and reporting information anonymously.

• Google Analytics: Collects anonymized data about page views, session duration, bounce rates, and traffic sources.
• Internal Analytics: Our own analytics tools to monitor feature usage, errors, and performance metrics.

Functional Cookies

These cookies enable enhanced functionality and personalization, such as:

• Remembering your connected social media accounts.
• Customizing the dashboard layout based on your preferences.
• Storing your draft content and scheduling preferences.

Marketing Cookies

With your consent, we may use marketing cookies to:

• Deliver relevant advertisements about PostingPanel on third-party websites.
• Measure the effectiveness of our advertising campaigns.
• Track referrals from partner websites.

Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to:

• View what cookies are stored and delete them individually.
• Block third-party cookies.
• Block cookies from specific sites.
• Block all cookies entirely.
• Delete all cookies when you close your browser.

Please note that blocking or deleting cookies may impact your experience with PostingPanel, as some features may not function properly without essential cookies.

GDPR Compliance

Last updated: July 6, 2026

PostingPanel is committed to complying with the General Data Protection Regulation (GDPR) for users in the European Economic Area (EEA) and the United Kingdom.

Legal Basis for Processing

We process personal data under the following legal bases:

• Contract Performance: Processing necessary to fulfill our agreement with you (e.g., providing the Service, managing your account).
• Legitimate Interest: Processing necessary for our legitimate interests, such as improving the Service, preventing fraud, and ensuring security, where these interests are not overridden by your data protection rights.
• Consent: Where you have given explicit consent (e.g., subscribing to marketing emails, enabling optional analytics cookies).
• Legal Obligation: Processing necessary to comply with legal requirements (e.g., tax records, responding to lawful requests).

Data Protection Officer

For GDPR-related inquiries, you may contact our Data Protection team via our Support Page.

Supervisory Authority

If you are located in the EEA or UK and believe we have not adequately addressed your data protection concerns, you have the right to lodge a complaint with your local data protection supervisory authority.

Contact Us

If you have any questions about these policies, our data practices, or need to report any issues, please reach out to our support team.